HOW IT WORKS
The goal is to shed light on companies so we can identify what works best and what doesn't. Only when companies know how their consumers feel they can optimize their products and services, and lower their costs.
Load sample and invite customers to participate in a small online survey
We guide all our clients through the process. Once our expert team has designed the survey, it is uploaded to the software used to communicate with customers. It is vital for our clients to remember that engaging with their client base post-purchase can provide a wealth of valuable information to improve sales and retain existing clients.
Data analysis and feedback
Once the responses are collected, it is time for data analysis and feedback. Data collected through the MyExperience® method helps our clients better understand who their clientele is, why they choose to use their product or service, and how to further optimize various areas in their business.
Prepare reporting in BI platform
Raw data can be hard to understand. Our expert team takes the data and prepares easy to understand reports. We make sure that the information collected is presented in the most user-friendly manner, so all our clients can clearly see the results and what areas need to be optimized, corrected, or enhanced.
Discuss possible actions with client in regards to results
Once the reports are ready, we walk our clients through the results and discuss all the possible actions we have identified as critical next steps. Collecting feedback and data is one thing; we do not stop there. All the magic for growth and success lies in action.